Cancellation policy

Subscription, Pre-Order & Try-Before-You-Buy Policy

Some items in our store may be offered as a subscription, pre-order, or try-before-you-buy purchase. This policy explains how these purchases work and how you can manage or cancel them.

When you purchase a subscription, you agree to receive repeat deliveries based on the frequency and duration you select at checkout. Your payment details are stored securely and you will be charged automatically for each delivery unless you cancel or modify your subscription. Some subscriptions may auto-renew at the end of their term. If you do not wish to renew, you must cancel before the renewal date. Prices, product availability, and shipping rates may change over time, and we reserve the right to adjust pricing for future subscription orders with notice where required by law.

You may edit, delay, or cancel your subscription at any time. However, if you want a change to take effect before your next shipment is processed, you must make that change at least 24 hours before your next shipment is scheduled to be sent. Once an order enters processing or has been prepared for shipment, it cannot be modified, canceled, or refunded.

You can manage your subscription through your Customer Portal. You may access your Customer Portal by clicking the unique link sent to you in your Subscription Activation email or by logging into your customer account on our website. Once inside the Customer Portal, click the “Subscriptions” tab in the left-hand menu to make any changes.

It is your responsibility to manage your subscription in a timely manner. Failure to cancel or modify your subscription before the 24-hour cutoff does not entitle you to a refund for that shipment. If a payment fails, we may retry the charge or pause your subscription until payment is resolved. We are not responsible for delays or missed shipments caused by failed payments or outdated billing information. For details on refunds and returns, please refer to our Returns Policy.

When you purchase a pre-order, you are buying an out-of-stock or upcoming product that is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and charge the full or remaining balance when the item becomes available and is fulfilled. You may cancel a partially paid pre-order only if it has not yet been fulfilled. Once the order has been fulfilled or entered processing, it cannot be canceled. You may request a refund only in accordance with our Returns Policy.

When you purchase a try-before-you-buy item, we authorize your payment method before fulfillment. You will have a set period of time to decide whether to keep the item. If the item is not returned within that period, your payment method will be charged for the full amount. Returned items must meet our return conditions to be eligible for acceptance.

By completing a purchase with us, you acknowledge and agree to the terms outlined in this policy and understand that timely management of your orders and subscriptions is your responsibility.